Administrative Officer / Resources Officer (China)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: Administrative Officer / Resources Officer (China)

Pay band: 5 / H

Location this role could be based: Shanghai, China

Department: Facilities Management

Contract type: Fixed Term, 2 Years

Role Purpose

To provide professional business support services to internal and external customers in compliance with agreed standards, guarantee a high level of customer satisfaction and present a consistent and quality image of the British Council to all customers.

Main accountabilities but not limited to the following:

• In rotation as receptionist, to provide high standard services to internal and external visitors, following British Council Visitor Management Procedures
• responsible for general office administration, including but not limited to office maintenance, tidiness, facility management, customer services to visitors, courier services, and procurement etc.
• travel bookings of flights, cars, train tickets and accommodations
• provide logistics and administrative support to overseas British Council Staff throughout their stay in China.
• support in fixed asset/inventory management, and finance related tasks
• office supplier evaluation and management
• provide logistic support for meetings, training sessions, events, and recruitment
• support continuous improvement of processes and procedures
• perform other ad hoc duties as required such as backup duties 
• and China Resources centralization support.

Role specific knowledge and experience

• At least one-year full time experience dealing with administrative work that requires high standard of accuracy, time restriction and attention to details. 
• customer service experience
• and level 1 computer skills (can effectively use Windows platform applications: Outlook, Word, Excel, PowerPoint).
• Experience in people management is desirable.

Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• A bachelor’s degree or equivalent experience
• working on shift per request
• on call during unsocial hours per request
• and occasional weekend working/unsocial working hours are required. 
• (Above requirements will be managed within HR guidelines, including work-life balance policies.)

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in this location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is NOT provided by the British Council for this role.  Relocation support is also NOT provided.

Closing Date: Thursday, 14 March 2024 at 11:59 PM PH Time (GMT+8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.