Pan China Wealth and Personal Banking Transformation team is looking for dynamic, driven and passionate Business Process Change Manager to join us to shape, deliver and embed better customer outcomes across various products, propositions and channels.
Transformation is a diverse team of professionals that value personal development and are committed to help you grow and expand your expertise in different areas.
This is a unique opportunity to be part of fast-paced change environment and contribute directly to creating and delivering solutions for our Customers.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Adopt a customer-centric mindset to help ensure business requirements deliver the target business outcomes and drive customer values
- Engaging with cross-functional teams to design options and recommendations
- Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
- Creating/designing process flows, user personas, stories and journey maps
- Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog
- Collaborate with cross-functional teams to ensure user stories are developed and test correctly to meet acceptance criteria
- Identifying opportunities for straight through approval or processing through data automation and workflow automation
- Manage change management activities to ensure new capabilities, features and journey are well embedded
- Identifying opportunities to drive continuous improvement in a dynamic and Agile environment