Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Specialist – EB INSURANCE CALL CENTRE (NHC).

Principal responsibilities

• Provide accurate, valid and complete information based on procedures, guidelines and policies.

• Handle complaint and escalation from hotline agents, provide appropriate solutions and alternatives within reasonable time frame.

• Thoroughly study product / plan policy terms and the related policy related materials ie FAQ, member booklet etc.

• Report problems, potential crisis and complaints to manager for service improvement.

• Assist team manager to deliver and execute the action items to improve the team performance.

Pan China Wealth and Personal Banking Transformation team is looking for dynamic, driven and passionate Business Process Change Manager to join us to shape, deliver and embed better customer outcomes across various products, propositions and channels.

Transformation is a diverse team of professionals that value personal development and are committed to help you grow and expand your expertise in different areas.

This is a unique opportunity to be part of fast-paced change environment and contribute directly to creating and delivering solutions for our Customers.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Adopt a customer-centric mindset to help ensure business requirements deliver the target business outcomes and drive customer values

• Engaging with cross-functional teams to design options and recommendations

• Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve

• Creating/designing process flows, user personas, stories and journey maps

• Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog

• Collaborate with cross-functional teams to ensure user stories are developed and test correctly to meet acceptance criteria

• Identifying opportunities for straight through approval or processing through data automation and workflow automation

• Manage change management activities to ensure new capabilities, features and journey are well embedded

• Identifying opportunities to drive continuous improvement in a dynamic and Agile environment

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President – Business Consulting – DATA SBO.

Principal responsibilities 

• Design and implement data solutions to enable data sources to be effectively used for reporting, analysis, modeling, and specific use-cases.

• Lead the design and development of on-premise or on-cloud (GCP) data marts.

• Author and maintain complex ETL pipelines which process large datasets for downstream production systems and ML models, leveraging primarily SQL and Python.

• Perform Exploratory Data Analysis (EDA) activities to inform and support real-time marketing-campaign trigger development, such as obtaining insights from clickstream data and campaign sizing.

• Support real-time marketing campaign trigger development by authoring and maintaining data pipelines for filtering, transforming and aggregating streams of event data using low-code platforms such as Tealium AudienceStream, Pega CDH and Pega ESM.

• Support end-to-end testing of user journeys resulting from real-time marketing-triggers.

• Update and maintain data dictionaries, ensure data updates are complete, accurate and consistent.

• Ensure that data is sourced from trusted sources where possible and support work to transitioning data marts to leverage trusted sources as they become available.

• Work closely with ASP D&A, Marketing, Channels, and other business stakeholders to design, develop and maintain analytics enablers for supporting the needs of ASP sites.

• Support measurement of business potential and effectiveness.

• Make recommendations and identify improvement opportunities proactively to refine and enhance the analytics enablers and related processes and platforms.

• Develop and ensure adherence to an operating model and design, development, and maintenance best practices for data mart design and supporting analytics enablers.

• Support the exploration and documentation of on-premise processes and migration to a cloud-based environment including source data ingestion to cloud, quality checking, development and maintenance of data marts, and business logic migration.

• Reconciling business requirements with data availability by performing gap analysis on existing datasets and coordinating with IT team on new data-ingestion and existing data-enhancement efforts.

• Coordinate with IT on development of tools, features, and processes to enable the D&A team and enhance data mart development and maintenance.

• Directly or indirectly lead and steer the team in the right direction.

• Express ideas, share and present information clearly and concisely; articulate messages, modify approach, and build connections/trust.

• Ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders.

• Effectively manages cross business and functional stakeholders to provide the deliverables needed to drive projects to completion.

• Uplift analytics-centric technical capability and recommend seamless approaches and refinement in the related processes.

• Automate and streamline the analytics and standardized report generation processes riding on the effective analytics enablers.

• Work collaboratively with co-workers to manage and formulate analytical projects in an effective and efficient manner.

• Help shape the future of the analytics within the Wholesale Banking function as we move to modern data and analytics platforms.

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages./LZ

To apply for a position in the Hang Seng China, all applicants or staff of third party vendors must read and acknowledge the following Personal Information Protection Policy for Job Applicant and Third Party Vendor’s Staff carefully.

职位申请人及非职员工作人员个人信息保护政策 

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join us and your future will be rich with potential.

We are currently seeking a high calibre professional to join our team as an Intern.

Principal Responsibilities

• Responsible for the file management, data processing, and report preparation, etc.

• Provide administrative assistance to Business Unit in daily work

• Coordinate between different departments on need basis

• Other temporary task assigned by supervisor

Wealth and Personal Banking (WPB)
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join our team.

In this role, you will: 

• Developing our Premier customer base and establishing long term relationships with an assigned Premier clientele portfolio
• Managing the total wealth of your clients by matching our financial and investment product solutions to their financial needs
• Promoting our Premier Service to potential customers, exploring their needs and making referrals to other business units where appropriate
• Supporting branch improvement initiatives, providing customer feedback of our service and ensuring compliance with audit requirements and quality assurance

• 扩大卓越理财客户群，并与卓越理财客户建立长期关系
• 根据客户的财务需求提供合适的金融及投资产品服务，管理客户的财富
• 向潜在客户推广卓越理财服务，发掘他们的需求并且在适当的情况下推荐客户至其他业务部门
• 配合执行分行改进措施，反映客户的意见，并确保符合分行的运作要求和品质保证